In-house IT Management Solutions

What is an 'In-house IT system?

Quite simply, all your IT hardware and software is located and managed from within your premises; running all IT systems in-house is the traditional option and most business' have opted for this route. Either because Hybrid Cloud or Full Cloud solutions were not available or cost efficient at the time or more likely the IT department or company consulted did not know or understand cloud alternatives.

What can Genmar do for my in-house IT?

As much or as little as you require, we can either:

• Manage and support all of your IT systems. See IT management
• Provide second line support to your existing IT personnel

What sort of inhouse services does Genmar offer?

Consultation and management

• Development roadmap
• Asset management
• Competitive and vendor independent quoting

This is always the first step before working with an IT outsourcer, but it is not a one-time event. Genmar continually evaluate your business IT by regular consultation and listening to your staff, if we can optimize your procedures to improve output we will present the appropriate case for doing so. We will assist you in making a "Developmental Roadmap" allowing you plan pro-actively for the future both directionally and monetarily.

We provide competitive and vendor independent quoting; we are partnered with the UK's largest hardware and software distributors. Through our partners we can ensure we quote for the correct solution for your requirements and budget. We use predominantly Tier1 manufacturers including Dell, Fujitsu Siemens, Hewlett Packard and IBM. Hardware we supply ranges from Rack mounted blade servers to professional workstations, laptops, netbooks and tablets, making sure you are supplied with the right hardware and software solution.

If required we can manage all of your IT assets through use of our SysAid service desk software. Combining features such as; help desk, asset management and remote control. SysAid is specially designed to streamline core IT processes and simplify day-to-day tasks.

Installation

• Servers
• Networks
• Line of Business Software
• Remote Working
• Multi-Office Systems
• Printer and Document Management

We provide a full installation service; from network infrastructure, cabling and communication cabinets, servers, workstations and printers, to line of business software roll out. We can also setup multi office networking and remote access.

End User Support

• On-site
• Telephone
• Remote Access

We offer telephone, remote access and onsite support as part of a managed in house IT Support Contract. This coupled with on-going consultation provides you the customer with all the assistance you would expect to receive from employing your own IT staff at a fraction of the cost.

Telecoms and Internet

• Business class ADSL
• Leased lines
• Telephone Systems with CRM and Call Management

Although historically not core IT services; telecoms and internet are essential to your business and the overlap is more apparent year on year. Many of our customers much prefer to have a single point of contact for all IT services; therefore Genmar have partnered with two companies each with excellent track records in their field. See Telecoms for more information