2nd Line Support Engineer

2nd Line Support Engineer
Bishops Stortford
Salary – £27-33k

Established over 25 years with an enviable reputation for exceeding customer expectations and low staff turnover, we require a motivated and experienced individual wanting to make their mark.
Recognised as the longest established MSP in the area we offer a wealth of IT services including – PC Support, Hosted Services, Security Services and much more to diverse businesses both locally and throughout the UK.

The Role:

As a senior tech in a team of 9 support staff your role is varied and wide ranging. Working with the Help Desk Manager you will act as the primary point of technical escalation as well as providing ad-hoc coaching and assistance for the first line engineers. An avid interest in new tech and a desire to investigate and research new services is very much encouraged.


  • Handle escalated calls from first line IT Call Desk
  • Work with the helpdesk manager to coach and mentor first line engineers
  • Assist in overall supervision of the service desk
  • Add to internal wiki with technical documentation, manuals and IT policies
  • Contribute to overall IT strategy
  • Promote the general up-skilling and development of the team


  • Proven experience as a support engineer or similar role 2+ years
  • Excellent Windows desktop understanding (7 – 10)
  • Windows server understanding (2008 – 2019)
  • Microsoft Azure experience
  • Microsoft Exchange, Office 365, Active Directory experience is essential
  • Excellent communication skills
  • Experience with networks (LAN, WAN) and patch management
  • Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery


  • Scripting knowledge; Powershell, Python, Perl or other language
  • Experience with Draytek routers
  • Experience with Veeam backup solutions
  • Experience with SolarWinds N-Central
  • Working knowledge of GDPR

What’s in it for you?

  • A Competitive salary of up to £33,000 (DOE)
  • Role specific training and professional development plans
  • Flexible home working options
  • Free training and industry exams paid for


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