3rd Line Support Engineer


Bishops Stortford
Salary – £35-45k

Established over 22 years with an enviable reputation for exceeding customer expectations and low staff turnover, we require a motivated and experienced individual wanting to make their mark.
Recognised as the longest established MSP in the area we offer a wealth of IT services including – PC Support, Hosted Services, Security Services and much more to diverse businesses both locally and throughout the UK. We also have an in-house workshop / shop with an excellent local reputation and many thousands of satisfied customers.


The Role:
As a senior tech in a team of 9 support staff your role is varied and wide ranging. Working with the Help Desk Manager you will act as the primary point of technical escalation as well as providing ad-hoc coaching and assistance for the first- and second-line engineers. An avid interest in new tech and a desire to investigate and research new services is very much encouraged.


Responsibilities:
• Handle escalated calls from first- and second-line IT Call Desk
• Recommend and deliver improved IT infrastructure systems
• Work with the helpdesk manager to coach and mentor first line engineers
• Assist in overall supervision of the service desk
• Add to internal wiki with technical documentation, manuals and IT policies
• Contribute to overall IT strategy
• Promote the general up-skilling and development of the team


Requirements:
• Previous MSP experience highly desirable
• Proven experience as a support engineer or similar role 5+ years
• Excellent Windows desktop understanding (7 – 10)
• Windows server understanding (2008 – 2019)
• Microsoft Azure & Office 356 experience
• Active Directory experience is essential
• Excellent communication skills
• Experience with networks (LAN, WAN) and patch management
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery


Preferred:
• Scripting knowledge; Powershell, Python, Perl or other language
• Experience with Draytek routers
• Experience with Veeam backup solutions
• Experience with SolarWinds N-Central

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