Account Manager/Relationship Manager

Account Manager/Relationship Manager

Bishops Stortford

Salary – £35-£45k + Bonus

Established in 1996 with an enviable reputation for exceeding customer expectations and low staff turnover, we require a motivated and experienced individual wanting to make their mark.

In addition to the salary we are offering an attractive bonus scheme together with ongoing staff benefits, flexible working hours, rewards scheme and staff outings.

Recognised as the longest established MSP in the area we offer a wealth of IT services including – PC Support, Hosted Services, Security Services and much more to diverse businesses both locally and throughout the UK. We also have an in-house workshop / shop with an excellent local reputation and many thousands of satisfied customers.

Key Role Dimensions:

Managing an assigned portfolio of clients:

  • Retain existing clients and expand client relationships by consultative selling and recommending products and services to meet client needs.

Qualifying and converting new clients:

  • Expand existing client base by identifying and converting new prospects.

Responsibilities:

Manage a portfolio of assigned clients:

  • Engage with clients to ensure products/services are performing to expectations, recommend new products/services, and introduce complimentary products/services from other groups.

Contact new client prospects to generate sales revenue from new accounts:

  • Research and prospect for potential new clients via targeted calling lists/contact lists, referrals from other divisions/business units, incoming direct requests (calls, email, etc.), and networking with other industry professionals/groups.

Management of quarterly business reviews:

  • Arrange, plan and implement business reviews with customers, updating them on service quality, project performance and upselling opportunities.

Prepare responses to client Requests for Proposals (RFPs):

  • Collaborate with product/service specialists within the organization to create proposals matching client needs.

Provide feedback to other divisions to enable better product/services development and provision to clients:

  • Seek out feedback from clients and provide input to internal product/service development teams.

Knowledge, Skills & Experience

Must-haves:

  • Maturity and credibility; proactive and goal-oriented
  • Customer Focus: Proven ability to consistently deliver high-quality service, working collaboratively with clients and internal business units
  • Resilience and resourcefulness; ability to identify areas of opportunity for sales
  • Facilitation, negotiation and problem resolution skills
  • Relationship management skills
  • Knowledge of IT industry
  • Knowledge of applicable client industries – Property, Financial Services, Recruitment, Law
  • Selling skills

 Nice-to-haves:

  • Previous experience in IT / MSP
  • Training in relevant areas such as sales.
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