Apprentice 1st Line Telephone Support
IT Support – 1st Line
Bishops Stortford Herts – CM235NZ
Recognised as the longest established MSP in the area, they offer a wealth of IT services such as PC Support, IT Security & Hosted Services, Field Services and much more to a diverse range of businesses, both locally and throughout the UK.
Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as a First Line IT Support Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.
Working alongside a team of currently 9 support staff, your role and responsibilities will include:
● Taking support tickets from clients
● Communicating with users
● Listening to details of and resolving technical issues by remote access via the RMM and ticketing systems
● Working on special projects
● Investigating new technology and services
● Collaborating with other team members and individually.
Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.
• You will be highly organized with excellent communication skills and a brilliant telephone manner • You will be willing to work hard and eager to learn
To be considered for this role, you ideally will hold a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.
Please note that you must not hold an existing qualification at a higher level in a similar subject (e.g. a degree).
A development plan is worked out collaboratively for every staff member, clearly defining expectations, salary increases and promotions
Training to be delivered
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.
Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.
Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.
Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.