Systems Administrator

Bishops Stortford
Salary – £45k + Bonus Excellent opportunity for you to take the reins of a well-established and expanding IT department. Established over 22 years with an enviable reputation for exceeding customer expectations and low staff turnover, we require a motivated and experienced individual wanting to make their mark. Recognised as the longest established MSP in the area we offer a wealth of IT services including – PC Support, Hosted Services, Security Services and much more to diverse businesses both locally and throughout the UK. We also have an in-house workshop / shop with an excellent local reputation and many thousands of satisfied customers. The Role:
As the senior tech in a team of 9 support staff your role is varied and wide ranging. Working with the Help Desk Manager and an Assistant Sys Admin, you will be responsible for the upkeep and maintenance of the networks, servers and the managed services they provide to our customers. An avid interest in new tech and a desire to investigate and research new services is very much encouraged. An ability to mentor and manage junior staff is required as is a desire to work with and build relationships with existing and new customers. Responsibilities:
• Core Network / IT infrastructure design and deployment
• Patching, Maintaining & Troubleshooting IT infrastructure
• Monitor performance and maintain systems according to requirements
• Assisting with any technical issues and being a key point of escalation
• Ensure security through access controls, backups and firewalls
• Upgrade systems with new releases and models
• Develop expertise to train staff on new technologies
• Add to internal wiki with technical documentation, manuals and IT policies
• Technical lead for future projects
Requirements:
• Proven experience as a System Administrator, Network Administrator or similar role 2+ years
• Excellent Windows server understanding (2003 – 2019)
• Microsoft Exchange, Office 365, Active Directory and Veeam experience is essential
• Extensive experience working with Virtualisation technologies (VMWare and Hyper-V)
• Experience with networks (LAN, WAN) and patch management
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Knowledge of daily maintenance on SQL databases
• Resourcefulness and problem-solving aptitude
• Excellent communication skills
• BSc in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA) or considerable experience in this position.
Preferred:
• Ability to create scripts in Powershell, Python, Perl or other language
• Experience with Draytek & VYOS / Vyatta routers
• Working knowledge of GDPR regulations
• Microsoft Azure experience

2nd Line Support Engineer

2nd Line Support Engineer
Bishops Stortford
Salary – £28-35k + Bonus Established over 22 years with an enviable reputation for exceeding customer expectations and low staff turnover, we require a motivated and experienced individual wanting to make their mark. Recognised as the longest established MSP in the area we offer a wealth of IT services including – PC Support, Hosted Services, Security Services and much more to diverse businesses both locally and throughout the UK. We also have an in-house workshop / shop with an excellent local reputation and many thousands of satisfied customers. The Role:
As a senior tech in a team of 9 support staff your role is varied and wide ranging. Working with the Help Desk Manager and Sys Admin, resolving escalated tickets from the first line engineers and assisting with maintenance and improvements to the server and network infrastructure. An avid interest in new tech and a desire to investigate and research new services is very much encouraged. Responsibilities:
• Handle escalated calls from first line IT Call Desk
• Administer backup and disaster recovery systems and processes
• Patching, Maintaining & Troubleshooting IT infrastructure
• Monitor performance and maintain systems according to requirements
• Upgrade systems with new releases and models
• Add to internal wiki with technical documentation, manuals and IT policies
• Contribute to overall IT strategy
Requirements:
• Proven experience as a support engineer or similar role 2+ years
• Excellent Windows desktop understanding (7 – 10)
• Windows server understanding (2003 – 2016)
• Resourcefulness and problem-solving aptitude
• Excellent communication skills
• Microsoft Exchange, Office 365, Active Directory experience is essential
• Experience with networks (LAN, WAN) and patch management
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
Preferred:
• Ability to create scripts in Powershell, Python, Perl or other language
• Experience with Draytek & VYOS / Vyatta routers
• Experience with Veeam backup solutions
• Experience with SolarWinds N-Central
• Working knowledge of GDPR regulations
• Microsoft Azure experience
• Office 365 enterprise

1st Line Telephone Support

IT Support – 1st Line
Bishop’s Stortford, Hertfordshire
£20,000 to £28,000
Full time
Excellent opportunity for you to join our support helpdesk team and work in a varied and busy professional environment.
Established over 22 years with an enviable reputation for exceeding customer expectations, and low staff turnover, we require an engineer to join their Support & Services team.
Recognised as the longest established MSP in the area we offer a wealth of IT services such as – PC Support, Hosted Services, Field Services and much more to diverse businesses both locally and throughout the UK. They also have an in-house workshop / shop with an excellent local reputation and many thousands of satisfied customers.
The Role –
You will be working alongside the team of currently, 9 support staff. Taking support tickets from customers, communicating with the users, listening and resolving their issues by remote access via our RMM and ticketing system. Work on special projects, investigating new technology and services. Collaborating with other team members and individually. We encourage staff to further their certifications by mentoring and paying fees. The team work closely together providing a great working environment.
Required Skills:

  • Strong communication skills / Excellent telephone manner
  • Knowledge of Windows OS, Active Directory and Office packages.
  • Technical background / Diagnostic experience in a windows / networking environment
  • Ability to think on your feet and solve any complex issues with empathy
  • Keen to learn
    – Desire to gain further industry recognised qualifications (With assistance from us)
    Preferred Additional Qualifications and skills (not Required):
  • Previous 1st Line Experience
  • CompTIA A+
  • MS Certification
  • CCNA – or similar
  • Customer service / Helpdesk experience
    Salary –
    £20 to £28k depending on skill set and experience

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