Genmar have been providing IT Support across various industries for over 20 years. We attract many different business types with over 50% of our customers businesses from industries like building & construction, architecture, legal and service industries. Our proactive service led business model suits these industries well, allowing you to concentrate on what you do best, in the secure knowledge that your IT is ready whenever you are.
You will know that your business relies on its IT far more these days, but its complexity and seemingly endless options make it very difficult to decide on the best route or who to trust. This leaves many businesses with IT that does not work for you eating into your profits and your time.
There is a common belief that changing providers will cause a lot of disruption. We assure you that is not the case, having onboarded hundreds of businesses over the last 20 years, done properly the process can be pain-free.
Regardless of your current position, whether you are in contract with another MSP, have in house support staff or just get someone in to work ad hoc when required, we know we can add value. If you are interested in seeing how we can provide value to your business, please get in contact.
Exceptional Customer Service
We have always kept customer service at the top of our priorities since we started providing IT support. At the end of the day, no matter how technically knowledgeable your IT provider is – if you don’t understand or have a good relationship with them you will not be receiving the full value.
We train all our staff in customer service with accredited external trainers and pride ourselves on receiving countless referrals and customer testimonials.
It’s one thing to answer a call quickly and fix a problem, but wouldn’t it be better if the problem didn’t happen to start with? We monitor all our supported devices 24/7 and receive alerts if something goes wrong. This way we can get ahead of an issue before it causes you downtime.
We also book regular IT strategy meetings with our clients so they are always aware of the newest and best technologies and can be replacing failing systems before it causes a problem.
All too often we speak with business owners who are not aware of which services their IT company is providing or even how much they are paying. We pride ourselves on having simple, straight forward pricing with no long-term contracts or Jargon.
We have a security first approach to all our IT services to give you peace of mind that your business is secure. We offer many security services independent from the support contract, but this doesn’t stop us from making sure all our supported customers are having regular security checkups and recommendations.