IT Support for Macs
As the workplace modernises, we understand that not every task is best done on windows. That MacOS dominates publishing, TV, film, music, advertising, design, or education, leaving your business without support at the standards of Windows users.
Hardware issues can be difficult to diagnose and repair, especially if you don’t have the necessary expertise. Software updates can also be a headache, particularly if they’re not compatible with other applications or systems you’re using.
If these issues sound familiar, then we’ll have the solution for you. Genmar have been providing IT Support for businesses in the South-East England for over 25 years. We can help your business improve its IT infrastructure, save money and time to help elevate your business.
Exceptional Customer Service
We have always kept customer service at the top of our priorities since we started providing IT support. At the end of the day, no matter how technically knowledgeable your IT provider is – if you don’t understand or have a good relationship with them you will not be receiving the full value.
We train all our staff in customer service with accredited external trainers and pride ourselves on receiving countless referrals and customer testimonials.
Regardless of your current position, whether you are in contract with another MSP, have in house support staff or just get someone in to work ad hoc when required, we know we can add value. If you are interested in seeing how we can provide value to your business, please get in contact.
Connecting Mac and Windows Infrastructure
A hybrid working environment allows your team to work from anywhere, whether they are at the office or working remotely. This can improve employee satisfaction and productivity by allowing them to work in an environment that suits their needs.
By having a mix of Mac and Windows computers, you can save money by purchasing the most appropriate equipment for each employee. For example, designers or video editors may require more powerful Macs, while other employees may only need basic Windows laptops.
By using a hybrid environment, you can encourage collaboration between team members, regardless of the operating system they are using. This can improve communication, reduce misunderstandings, and increase productivity.
Having a mix of Mac and Windows users on your team can provide a diverse range of skills and perspectives. This can lead to more creative problem-solving and innovation, as team members learn from each other and bring different approaches to the table.
It’s one thing to answer a call quickly and fix a problem, but wouldn’t it be better if the problem didn’t happen to start with? We monitor all our supported devices 24/7 and receive alerts if something goes wrong. This way we can get ahead of an issue before it causes you downtime.
We also book regular IT strategy meetings with our clients so they are always aware of the newest and best technologies and can be replacing failing systems before it causes a problem.
All too often we speak with business owners who are not aware of which services their IT company is providing or even how much they are paying. We pride ourselves on having simple, straight forward pricing with no long-term contracts or Jargon.
We have a security first approach to all our IT services to give you peace of mind that your business is secure. We offer many security services independent from the support contract, but this doesn’t stop us from making sure all our supported customers are having regular security checkups and recommendations.