Located in Bishop’s Stortford since 1996, we supply award winning managed IT services and IT Support for hundreds of businesses across the south east of England. Our IT support service can give your business the equivalent of an IT manager and team of support staff at a fraction of the cost. For small businesses this service is essential, for larger businesses who already have an in-house IT arrangement in place, Genmar can either augment your existing IT management or replace it entirely.
Fast IT Support.
Try it for yourself! Call 0330 445 1235 now and get straight through to an IT support technician. Our IT Support helpdesk average call answer time is 7.3 seconds and 82% of IT Support issues are resolved in the first phone call to our helpdesk.
Secure IT Support.
We have a security first approach to all our IT support services to give you peace of mind that your business is secure. We offer many security services independent from the support contract, but this doesn’t stop us from making sure all our supported customers are having regular security check-ups and recommendations.
Proactive IT Support.
It’s one thing to answer a call quickly and fix a problem, but wouldn’t it be better if the problem didn’t happen to start with? We monitor all our supported devices 24/7 and receive alerts if something goes wrong. This way we can get ahead of an issue before it causes you downtime.
We also book regular IT strategy meetings with our clients so they are always aware of the newest and best technologies and can be replacing failing systems before it causes a problem.
Reliable IT Support.
Genmar IT is a managed service provider based in Bishop’s Stortford. We supply high quality IT support in Bishop’s Stortford and managed services such as hosted solutions, IT security and Voice & Data throughout Southeast of England.
Our team of dedicated IT professionals are always on hand to take your support calls. All our technical support engineers are trained to industry standard, and they have the certificates to prove it!
Friendly IT Support.
We have always kept customer service at the top of our priorities since we started providing IT support. At the end of the day, no matter how technically knowledgeable your IT support provider is – if you don’t understand or have a good relationship with them you will not be receiving the full value.
We train all our staff in customer service with accredited external trainers and pride ourselves on receiving countless referrals and customer testimonial from providing IT Support for Estate Agents.
Our services represent over 25 years of accumulated knowledge and experience of what serves our customers’ needs best. Whether you need a one-stop-shop to encompass all your IT requirements under one roof, or a one-off project or service to complement your existing IT team, you can be confident Genmar will provide the best solution. We are also Microsoft Partners, allowing us access to discounted rates on Microsoft products and access to quicker support and professional training.
Although our IT Support is limited to Bishop’s Stortford and surrounding areas, our managed services are available nationally and internationally, as they do not require an onsite presence.
Benefits of our IT Support
- Unlimited remote & on-site technical support
- Unlimited ‘workshop’ hardware repairs
- Direct access via phone, email, secure portal & chat app
- Fast & friendly team of highly skilled, qualified & Microsoft certified engineers
Virtual IT Manager
- Assigned to your account and accountable for Genmar services
- Regular business, performance, and strategic review meetings
- Technology alignment to your business requirements
- Technology procurement
- Dedicated network manager assigned to your account
- Regular best practice and security audit
- Network, infrastructure and vendor documentation
- Asset management and tagging & licence software management
Proactive Monitoring and Management
- 24/7/365 Monitoring and Alerting for Servers, Workstations and Network Devices
- Microsoft, network device and 3rd party patch management
- Backup & business continuity systems management, monitoring and regular trial restoration of data
Our Main Services