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Customer satisfaction on ticket surveys

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Issues resolved in the first phone call

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Testimonials

Don't just take our word for it.
See what some of our customers had to say about us.

Genmar are great at recognising what we need to do as a business to ensure we stay ahead of improvements in technology. They provide service that pre-empts any issues and they offer up suggestions on improvements. Very customer focused and the fact they support local charities means that their values are similar to ours. Easy to do business with.
Angela Andrews - Head of Business Services - Ontrack International

I have dealt with Genmar for over 20 years, throughout this time they have proven themselves professional and trustworthy. They have a great deal of knowledge about our industry ensuring our IT works for us. I would and have recommended them.
Greg Young - Managing Director - LSLI

Genmar listen to our requirements and do whatever they can to make it work. Genmar always provide great service, no matter who I speak to. They are pragmatic problem solvers, always willing to help and always go above and beyond.
Steven Duncan - Financial Services Director - Embrace Financial Services

James and the team are very professional and work extremely hard to make sure that customer service is tip top.
Simon Cummins - Operations Director - Sirona Medical Ltd

Using Genmar for a wide range of IT services across our Estate Agency brands has enabled us to standardise, improve and progress with our IT strategy. Genmar take care of all the maintenance, patch management, backup/recovery and offer consistently high levels of support to our staff.
Nathan Smith - IT Relationship Manager - LSL Property Services

I just wanted to officially thank Darren for his patience and resilience throughout this process. He was frankly impeccable in his handling of this and always remained polite, calm and reassuring. He’s an asset to your very good team of specialists.
Yannis Prodromou - Managing Director - Chilterns

Whenever I’ve seen Charlie he’s very professional, polite, remembers people’s name and whenever he leaves an office– he’s always asked if there is anything else he can help with. He’s an absolute credit to Genmar and please pass on my thanks to him.
Caroline Rutherford - Director - Intercounty Estate Agents

I wanted to say what a superb worker you have in Charlie. He is very knowledgeable and efficient in his work. He did a fantastic job this morning, was on time and talked us through what he was doing, suggesting the best way to run the cables etc. I would like to put forward that Charlie is assigned to LMC if we need further work done as he knows the set up here inside out as he has done most of it.
Jason Saunders - Commercial Director - LMC UK Limited

Very attentive and efficient whilst assisting with my request. The speed in which my initial request was actioned was impressive and the ongoing support whilst the new users were set up was extremely helpful.
Carla Bartlett - Chilterns Estate Agents

Everyone I speak with is always helpful and friendly. In today's instance, Ellis managed to help me fix the problem by giving me clear instructions, which was great!
Rosie Barnard - Thomas Morris

I always receive prompt, helpful responses from really approachable personable people. They always make sure that a problem is resolved and go out of their way to make the resolution as smooth as possible.
Gill Chamberlain - Garden Rescue

Our Team

We are very proud of our team, all hold industry standard qualifications and each one follows an individual qualifications route dependant on their role and all receive regular customer service training from Hamilton Mercer.

Team Member Garry
Garry Moore
Managing Director

Garry Moore
Managing Director
Team Member James
James Moore
Director

James Moore
Director
Team Member Jose
Jose Sierra
Technical Manager

Jose Sierra
Technical Manager
Team member Jamie
Jamie Baker
Helpdesk Manager

Jamie Baker
Helpdesk Manager
Team Member Ricky
Ricky Field
Projects Engineer

Ricky Field
Projects Engineer
Team Member Ellis
Ellis Moore
Support Engineer

Ellis Moore
Support Engineer
Ben Fuller
Support Engineer

Ben Fuller
Support Engineer
Team Member Simon
Simon Ayres
Support Engineer

Simon Ayres
Support Engineer
Team Member Marek
Marek Kwiecinski
Bookkeeper

Marek Kwiecinski
Bookkeeper
Team Member Charlie
Charlie Rose
Onsite Engineer

Charlie Rose
Onsite Engineer
Team Member Luke
Luke Maudlin
Support Engineer

Luke Maudlin
Support Engineer
Team member Saskia
Saskia Jardine
Digital Marketing Executive

Saskia Jardine
Digital Marketing Executive
Managed IT Services

IT Support

IT security

IT Security

Hosted Solutions

Hosted Solutions

Voice and Data

Voice, Data & Hardware

Get in Contact

Get in contact today to see how we can provide value to your business.