Communication in the 21st Century

In our previous blog we explored the traditional forms of communication and explained how these methods are no longer enough to help your organisation in the modern digital age. Communication is the most important component of a successful business. In this article, we will explore modern means of communication and how they can help your organisation succeed.

Communication for modern business

VoIP – the phone for modern business

VoIP stands for Voice over Internet Protocol. VoIP allows you to make instant calls using a computer or VoIP phone from anywhere, all while maintaining the same contact number. With a relatively low price and advanced capabilities, VoIP allows you to communicate with your team wherever they are in the world!

Why is VoIP a clear substitute?

The “office environment” is everywhere

VoIP allows you to “deceive” your clients into thinking that your team is still sitting in their seats, when in fact they may be anywhere in the world. VoIP allows you to achieve a higher level of professionalism compared to traditional telephony without changing the process for your customers. The number they call is the same reputable one they always contact you on, and the call is always answered with the same happy professional greetings. This is key to the success or failure of contact – it’s especially important for new customers to develop trust and an image of professionalism in your organisation.

Lower Costs

VoIP can lower your phone bill by more than half of what it is right now. Instead of using telephone lines, all communication data is turned into packets and sent over the IP network. Using the Internet to relay call data makes domestic and international calls cheaper overall.

Scalability

Every business owner would prefer a phone system that grows with their business. VoIP allows you to add lines as you hire new employees, or to prepare for a spike in demand during the holidays. It also allows you to eliminate lines when they are no longer needed.

By properly implementing the tools we described above, you can create guarantees that you did not have before. By choosing where you want to send your calls, you can divert calls to another location in the event of a disaster so that you can guarantee a certain quality of service regardless of the circumstances.

Portability

On traditional phone systems, a line that runs to a home or business is assigned its own phone number. A VoIP number, also known as a virtual number, is completely portable. This means you can use the same number wherever you go.

Microsoft Teams

Microsoft Teams has become one of the most successful applications of all time. With an average daily user base of 145 million people worldwide, it is a mile ahead of the competition. Integrating teams into the Microsoft 365 ecosystem allows your team to share files, coordinate tasks, and schedule meetings, all in one place, allowing you to fully eliminate your internal email and, in turn, move your business into the future!

Keeping up-to-date with the technological landscape of workplaces around the world and what could benefit your own is essential, by doing this, you guarantee that your team are as well-equipped as possible to complete their roles to the best of their ability.

The right IT support for you

Our team of experts has one goal in mind; we want to bear the burden of your IT support for you. We succeed in engaging our clients to build positive relationships based on a common desire to help your organization succeed. We are here to help your company stay safe and help its long-term success and growth. Feel free to contact us if you are interested in seeing what we can do for you.