Get IT Support – Harlow

Genmar IT is a managed service provider based in Bishop’s Stortford. We supply high quality IT support in Harlow and managed services such as hosted solutions, IT security and Voice & Data throughout Southeast of England.

Our team of dedicated IT professionals are always on hand to take your support calls. All our technical support engineers are trained to industry standard, and they have the certificates to prove it!

Our services represent over 25 years of accumulated knowledge and experience of what serves our customers’ needs best. Whether you need a one-stop-shop to encompass all your IT requirements under one roof, or a one-off project or service to complement your existing IT team, you can be confident Genmar will provide the best solution. We are also Microsoft Partners, allowing us access to discounted rates on Microsoft products and access to quicker support and professional training.

Although our IT Support is limited to Harlow and surrounding areas, our managed services are available nationally and internationally, as they do not require an onsite presence.

The Benefits of our IT Support

  • Clear and consistent fixed fee charging – our simple fixed monthly pricing model allows your business to plan, knowing the costs will be consistent. Charges are based on agreed per user/ device/ seat, meaning you only pay for what you use.
  • Unlimited Support – truly unlimited access to our support team via phone, email or via our industry leading remote monitoring and management software.
  • Cyber Security peace of mind – We audit your network to industry best practice and Cyber Essentials standards regularly, take remedial steps where necessary and alert you of any risks.
  • Professional customer service – Direct access to our highly trained, friendly and knowledgeable helpdesk team via Email, phone, secure portal, and online.
  • and many more

Proactive Support

It’s one thing to answer a call quickly and fix a problem, but wouldn’t it be better if the problem didn’t happen to start with? We monitor all our supported devices 24/7 and receive alerts if something goes wrong. This way we can get ahead of an issue before it causes you downtime.

We also book regular IT strategy meetings with our clients so they are always aware of the newest and best technologies and can be replacing failing systems before it causes a problem.

IT Support Infographic

Our Main Services

 

IT Support Pricing